All lingerie is handmade in the Netherlands. It will take us approximately 2-3 weeks to fulfill your order and deliver it to the shipping services. Domestic orders above €150 are free of charge and usually take only 1 day to ship. International orders above €250 are free of charge and can take up to 7-14 days. For domestic orders <€150 and international orders <€250 the regular shipping fee applies. All orders placed in The Netherlands will be shipped for € 6,95, all European orders will be shipped for € 9,95, and international at € 16,95. The corresponding amount will be added to your bill by checkout.
All orders are shipped by DHL Parcel and require a signature upon delivery at your door step. Please contact us if you prefer to get the delivery in your mailbox at email@example.com. Express orders are also possible; these require an additional fee of € 25. Please contact us at firstname.lastname@example.org and we will make sure you get your pieces in time!
The delivery times as mentioned above are guidelines. Postponed payments, out of stocks or other unexpected circumstances are not taken into account in the estimates. All orders are traceable by tracking codes. The responsibility for shipment until signing at delivery lies with us. With the signature of the recipient La Maison Nouvelle has fulfilled its duty of delivery.
For the ready to wear collection a return policy of 14 days (2 weeks of receipt) applies. When received in its original condition we give you a full refund.
For all tailored items we do not accept returns as the pieces are handmade to your sizes. If you follow our measurement steps the lingerie should fit you perfectly. However if, against all odds, the set is not as described or does not fit as expected please contact us as soon as possible at email@example.com. Send the set back within 4 weeks and we will provide you with adjustments free of charge.
Please return all items in original condition and send it back to:
La Maison Nouvelle Returns
If you have any questions regarding our return policy, please e-mail us at firstname.lastname@example.org.